Returns & Refunds

 

                                                                 Return and refunds policy

At The FotoShoppe, your satisfaction is 100% guaranteed. If for any reason you are ever dissatisfied with your order, please contact us within 10 days of your print order. We will either provide a replacement of your print order or a full refund. Cameras and lens carry a 30 day return policy.

 

For a replacement order, please contact us with your order number and let us know the specifics of the problem you encountered. For most printing issues we can arrange for your order to be remade automatically at no further charge. If we cannot re-create the order or if a change is needed to the original that only you can make, we will work to share information and guide you through placing a new order. Only orders that were incorrect due to system problems will be reprinted at no charge.

 

To ensure quality, we may request for you to return the order to us so that we can inspect it for improvements in our processing.

 

For a refund, please contact us with the order information and a description of the problem you encountered with the order. If we need you to return the order, we will provide you with return instructions.

 

Shipping charges on the original order will be refunded if the return is necessary due to our error.

 

For returns or refunds for products purchased through The FotoShoppe LLC, and picked up at our retail location, please inquire at the store where you picked up your order. Please see return of orders picked up at a store

 

Returns of orders picked up at a store

To return, exchange, or replace a FotoShoppe order that you paid for and picked up at a retail location, please visit the store where you picked up your order. Be sure to bring the product you ordered, receipt, and order confirmation page with you.

For orders picked up and paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through on line and picked up at a retail location, please return to the store where you picked up your order.  

 

The FotoShoppe LLC. 2072 Kildaire Farm Rd Cary, NC  27518 919-233-2940 ern@thefotoshoppe.com

 


The Fotoshoppe Privacy Policy

 

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To administer a contest, promotion, survey or other site feature


; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 


Your Consent 

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

ern@theforoshoppenc.com
2072 Kildaire Farm Rd

Cary, NC 27511

919-233-2940